Our Dessert FAQ's

GENERAL

• Where are your desserts made?

  All of our products are manufactured at our headquarters in Pietermaritzburg.

• Can private customers buy directly from you?

  Yes. Private customers are welcome at our factory shop in Pietermaritzburg.

• Are your products Halaal?

  All our products are certified Halaal by National Independent Halaal Trust (NIHT). Click here for a copy of our Halaal Certificate.

• Why are your products frozen?

  We at Brenell are big on convenience. All our products are made fresh from scratch and are immediately blast frozen to preserve their fine flavours and textures for extended periods of time. This process allows our customers the convenience of having the finest desserts and cakes on hand, ready to be used when needed. Simply follow our storage and defrosting instructions and you will be rewarded with the same quality products we have become well known for.

• How long can I keep your desserts in the freezer?

  All desserts and cakes have a Best Before date of 9 months from the time of production. All dates are clearly listed on each product’s label.

• How long can I keep your desserts once defrosted?

  This is product dependent but a general guideline is 3-4 days under refrigeration.

• Do you use artificial cream?

  No. We only use fresh cream as we strive to only use the best ingredients available.

• Do I need to place an order in advance?

  For smaller quantities you are welcome to pop in and purchase on the day. For larger quantities it is advisable to place an order a few days in advance to avoid disappointment.

• Do you accept credit cards?

  The following payment options are available: CASH, EFT & Credit Cards (Visa & Master Card)

FOOD SERVICES

• Are your products available nationwide?

  Yes. We work closely with a select group of appointed frozen food distributors, strategically located around the country.

• How do I find a distributor for my area?

  Please visit our distributor’s page for more details. Alternatively contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. and we will refer you to a relevant distributor servicing your area.

• Can I buy directly?

  All individual food service customers are serviced by our network of frozen food distributors. We do however have key account customers, that we supply directly (bulk orders only). For more information, please contact This email address is being protected from spambots. You need JavaScript enabled to view it.

• Is allergen information available for your products?

  Yes. We provide allergen declaration for each of our desserts and cakes. The allergen declaration can be found on each desserts individual page, simply click on each product image for details.

• Where do I get storage and handling information for your products?

  For a specific cake or dessert handling information, simply click on each product image for detail.

• Who can I contact with an enquiry regarding becoming a distributor?

  All enquiries should be forwarded to This email address is being protected from spambots. You need JavaScript enabled to view it. which will then be forwarded to the relevant department for review.